Terms and conditions of the e-shop

Introductory provisions

These terms and conditions (hereinafter referred to as the "Terms and Conditions") regulate, in accordance with the provisions of Section 1751 of Act No. 89/2012 Coll., the Civil Code, the mutual rights and obligations between the e-shop operator:

Jakub Vanek
Bojenice 51
398 43 Bernartice
ID number 01502921
VAT number CZ9206022452
+420 731 352 576

Natural person registered in the Trade Register. File number 038261/2013. Authorization date 13. 3. 2013. Česká Lípa Municipal Office.

(hereinafter referred to as the "Seller")

and the buyer who places an order through the online store (hereinafter referred to as the "buyer").

Order and conclusion of a purchase contract

  • All presentation of goods on the website is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods.
  • The buyer creates an order by sending an order form via the e-shop.
  • The purchase contract is formed upon acceptance of the order by the seller, which is confirmed by e-mail.
  • The buyer is obliged to provide true and complete information.

Price of goods and payment terms

  • The prices of goods are listed including VAT.
  • The buyer can pay the price:
  • online card, Apple Pay, Google Pay, or other method specified in the store.
  • Any discounts cannot be combined unless otherwise stated.
  • In the event of an obvious error in the price quoted, we reserve the right to cancel the order. If payment has already been made, all payments received will be refunded immediately.

Delivery terms

  • The seller offers the following delivery methods: by PPL shipping company, by personal collection (if available).
  • Delivery time is usually 1-2 business days unless otherwise stated. During the Christmas holidays, the waiting time may be longer.
  • Shipping costs are listed in the order and in the recapitulation before the order is sent.
  • For packages over 30 Kg (for example, three large shelves), shipping will be charged individually upon receipt of the order.

Withdrawal from the contract

  • The buyer - consumer has the right to withdraw from the contract within 14 days from the date of receipt of the goods.
  • To withdraw, you can use the sample form provided on the website or send it by e-mail.
  • The buyer will send the goods back without undue delay, no later than within 14 days of sending the withdrawal.
  • To comply with the withdrawal period, the buyer must send a declaration of withdrawal within the withdrawal period.
  • The goods must be returned undamaged and, if possible, in the original packaging and complete. The buyer is responsible for any reduction in the value of the goods.
  • The refund of the purchase price will be made in the same manner in which payment was received, unless the parties agree otherwise.
The buyer cannot withdraw from the purchase contract, among other things:
  • After the delivery of goods manufactured according to the consumer's requirements or adapted to his personal needs.
  • If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods or proves that he has sent the goods to the seller.
  • The Seller is entitled to withdraw from the purchase contract due to the sale of stocks, unavailability of goods, or when the manufacturer, importer or supplier of goods has discontinued the production or import of goods. The Seller shall immediately inform the Buyer via the e-mail address specified in the order and shall return all funds, including delivery costs, received from the Buyer under the contract, within 30 days of the notification of withdrawal from the purchase contract, in the same manner or in the manner specified by the Buyer.

Rights arising from defective performance (complaints)

  • The seller is responsible to the buyer that the item is free from defects upon receipt.
  • Rights arising from defective performance are applied pursuant to Sections 2099–2117 of the Civil Code.
  • The buyer can file a complaint by e-mail or by sending the goods to the address of the establishment.
  • The seller will handle the complaint without undue delay, no later than within 30 days.
  • The seller is not responsible for normal wear and tear of the item during normal use, nor for defects caused by the consumer himself (e.g. rough handling, scratches, bending)

Privacy Policy

  • The seller processes the buyer's personal data in accordance with the GDPR.
  • Details on the processing of personal data are provided in the Personal Data Processing Policy document, which is available on the website.

Out-of-court dispute resolution

  • The Czech Trade Inspection Authority (www.coi.cz) is responsible for the out-of-court resolution of disputes arising from the purchase contract.
  • The buyer can also use the online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

Provisions for business buyers (B2B)

  • The provisions of this article shall apply only to buyers who are acting in the course of their business when making a purchase.
  • The buyer - entrepreneur does not have the right to withdraw from the contract within 14 days as a consumer.
  • Rights arising from defective performance for the buyer - entrepreneur are governed by Section 2099 et seq. of the Civil Code. The seller is only liable for defects that the item had when the risk of damage passed to the goods.
  • The warranty for buyers - entrepreneurs is 12 months, unless expressly stated otherwise.
  • The risk of damage to the goods passes to the buyer - entrepreneur at the moment the goods are handed over to the carrier.
  • The seller is not liable for lost profits or any indirect damage to the buyer - entrepreneur.
  • The buyer - entrepreneur is responsible for the accuracy of the data provided in the order, especially the billing data.

Customer account

  • Upon registration in the online store, the buyer will be able to access his/her user account. He/she can then create orders using this account. However, goods can also be purchased without registration.
  • When creating a customer account and placing an order, the buyer is obliged to provide complete, true and up-to-date information. If any data changes, the buyer is obliged to immediately correct it. The seller assumes that the data provided by the buyer is correct.
  • Access to the user account is protected by a login name and password. The buyer is obliged to secure this access data and not disclose it to third parties. The seller is not liable for damages caused by unauthorized use of the account by other persons.
  • The Buyer may not provide his/her user account for use by other persons.
  • The seller is entitled to cancel the customer account, especially if the buyer does not use it for a long time or if he violates his obligations arising from the purchase contract or these terms and conditions.
  • The Buyer acknowledges that the availability of the user account may be temporarily limited, in particular due to maintenance of the technical or software equipment of the Seller or third parties.

Final provisions

  • These terms and conditions are valid and effective as of November 23, 2025.
  • All agreements between the seller and the buyer are subject to the law of the Czech Republic. If the relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the rights of the consumer arising from generally binding legal regulations.
  • The Seller reserves the right to change them. The version effective on the date of conclusion of the purchase contract applies to the Buyer.
  • The contracting parties may deliver all written correspondence to each other via electronic mail.