Not satisfied with your piece? No problem. You can return it to us and exchange it for another one.
Exchange
Didn't like it? You can return it to us within 14 days. We will exchange it for another piece of stainless steel and compensate for any difference in price. It is important to us that you pack the product well for the return journey and avoid damage so that it can bring joy to someone else. Thank you
1. Write to us at hello@oliver.design:
Name, surname, phone number, email, account number, order number, what product you are returning.
What product do you want instead?
Whether the price changes (more expensive/cheaper option).
2. We will find out:
whether the requested product is in stock,
what is the price difference,
whether an additional payment or a partial refund will be required.
3. After agreement, you return the product to us:
return in original or adequate packaging,
in complete condition,
with a copy of the proof of purchase (invoice),
shipment via PPL to the address Jakub Vaněk, Bojenice 51, Bernatice, 398 43.
The customer pays for the return shipping to the store.
4. After receiving the goods, we will check:
we will confirm that everything is fine,
or we inform the customer about a possible problem (e.g. damage, incompleteness).
If the new product is more expensive, we will send the customer a link for the additional payment (payment link).
We will send a new product after payment.
If the new product is cheaper, the store will ship the new product. They will refund the customer the price difference (in the same way the payment was made.
5. Submitting a new product
After processing the additional payment or refund, the store will ship a new product and inform the customer by email.
The return will be processed within 14 business days.
Return
Would you rather return the product? Follow these steps.
1. Write to us at hello@oliver.design:
Name, surname, telephone number, email address, account number, order number, what product you are returning, reason for return.
2. Confirmation:
We will confirm receipt of the return request.
We will provide additional instructions.
3. After agreement, you return the product to us:
return in original or adequate packaging,
in complete condition,
with a copy of the proof of purchase (invoice),
shipment via PPL to the address Jakub Vaněk, Bojenice 51, Bernatice, 398 43.
The customer pays for the return shipping to the store.
4. After receiving the goods, we will check:
we will confirm that everything is fine,
or we inform the customer about a possible problem (e.g. damage, incompleteness).
In case of problems (damage, missing parts), we inform the customer and resolve the situation.
5. Refund
If the return is in order, the store will refund the customer.
The refund is made in the same way as the original payment was made.
Within 30 days of delivery of the returned goods.
Complaint
Did you receive your goods and there is something wrong with them? Below is the procedure for making a complaint.
The product must be cleaned, free of all impurities and hygienically safe.
It is important to pack the product carefully to avoid damage. The original packaging is ideal if possible.
Send the following to hello@oliner.design: name, surname, telephone number, e-mail, account number, order number, which product you are complaining about, and the reason for the complaint.
Send the goods together with a copy of the invoice to the address Jakub Vaněk, Bojenice 51, Bernartice, 398 43.
Complaints procedure
The buyer is obliged to file a complaint as soon as possible after discovering the defect. If the goods are used despite the existing defect, it may deteriorate or become worthless, which may be the reason for the complaint to be rejected.
The warranty period for goods is 24 months and begins on the day of receipt of the goods. The warranty period differs from the service life of the goods - service life refers to the period during which the goods will last without deterioration of their properties if used and maintained properly.
If the buyer discovers that the goods are not in accordance with the order or have a defect, he must immediately notify the seller by e-mail, but no later than 5 days from receipt of the goods.
The buyer has the right to complain about the goods if they have a defect. A defect is a change in the properties of the goods caused, for example, by the use of poor-quality materials, non-compliance with production technology or inappropriate design solutions.
On the contrary, a change in the properties of the goods caused by:
natural wear and tear — for example, scratches and patina characteristic of stainless steel,
incorrect use,
insufficient or inappropriate maintenance,
natural changes in materials,
damage caused by the user or a third party.
A complaint is considered to be properly filed if the goods are complete, cleaned and hygienically safe,
The complaint, including the removal of the defect, will be handled without undue delay, no later than 30 days from its submission. In justified cases, the store and the customer may agree on a longer period.
The buyer makes a complaint by sending the goods together with a completed complaint form and a copy of the proof of purchase (invoice) to the address Jakub Vaněk, Bojenice 51, Bernartice, 398 43.
